Refund Policy – AlifMatrix

AlifMatrix Refund Policy

At AlifMatrix, we strive to provide a seamless and rewarding learning experience for your child. Our refund policy is designed to be transparent and customer-friendly.

1. 100% Satisfaction Guarantee

If you're not completely satisfied with our courses, you can cancel anytime. We will refund the unused portion of your purchased sessions—no questions asked.

2. Refund Eligibility

Refunds are applicable for unused classes only.
Requests must be submitted within 30 days of purchase.
Refunds will be processed to the original payment method within 7-10 business days.

3. Non-Refundable Cases

Completed or attended sessions are not eligible for a refund.
Refunds will not be granted for discounted or promotional offers unless stated otherwise.
Technical issues due to the user’s internet connectivity or device incompatibility do not qualify for refunds.

4. Cancellation Policy

You may cancel your enrollment anytime by contacting our support team. Cancellations made after the 30-day period may not be eligible for refunds but can be credited for future courses.

5. How to Request a Refund

To request a refund, please contact our billing team at billing@alifmatrix.com with the following details:

Your full name
Order number or transaction ID
Reason for cancellation (optional)

6. Exceptions & Special Cases

In certain exceptional cases, such as medical emergencies or unforeseen circumstances, we may provide full or partial refunds at our discretion. Please contact our team to discuss your situation.

7. Contact Us

For any queries regarding refunds, cancellations, or billing, reach out to us at billing@alifmatrix.com. Our support team is here to assist you.

We appreciate your trust in AlifMatrix and are committed to delivering a quality learning experience for your child.

AlifMatrix Refund Policy: Our Commitment to Your Satisfaction